Dear Dave: 

I wanted to take this opportunity to thank you and your organization for the exceptional service you provided while replacing the 26 floors of exterior glazing at Jefferson Plaza in Arlington, VA. As you know, I had great reservations about contracting with a relatively small firm for such a large complicated project.  Your support and knowledge during product selection period, as well as, your continued commitment during installation made the project a success.  Your representatives completed the project ahead of schedule and within budget.
 
I would like to single out Jim King from your organization for his day to day management of the project. When contacted regarding various project issues he accepted them as challenges instead of problems and addressed them in a timely manner to my complete satisfaction.                             

I would recommend your firm to my peers in the industry and hope to work with you again in the near future.
Thanks again,